Thanks for the Feedback

Criticism can make us defensive, upset, and angry. Yet, being able to understand and absorb what we hear enables us to have better relationships, do better at work and develop a more harmonious existence. This book is a practical guide that helps by covering a daunting array of scenarios, relationships and circumstances. Within a single conversationContinue reading “Thanks for the Feedback”

Difficult Conversations

“Difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations, and values.” This book is gold. It tackles the conversations that we have almost daily by unpacking the elements into three separate threads – the ‘what happened’ conversation (perspective), the ‘feelings’ conversation (range of emotions) and the ‘identity’ conversationContinue reading “Difficult Conversations”